Product Details

HI dear friend

We have a lot of products in stock, we will ship them to you in 3 days. Have a Happy Shopping!

Standard and 8-language versions

8-language versions: Feel free to switch between 8 languages:
English / Thai / Arabic / Russian / Vietnamese / Portuguese / Spanish / Indonesian

Standard versions: English

Installation video

Product Features:

Tuya Smart APP / Fingerprint / Password / Smart Card / Key Unlock
Support Normal Open Mode (access free)
Difference Mortise Lock Size
English Voice
Wire Drawing Panel
Frosted Shell
Universal Both for Right or Left Door

8 Language Tuya Smart APP WIFI Fingerprint Door Lock IC Card Digital Code Electronic Reader Home Security Mortise

Tuya APP powerful functions

Remotely control the lock
●No need gateway to connect Wi-Fi

●Press “9+#” on the keypad
Remote unlock

●Send temporary password

●Get the unlock records

Aryclic Touch Keypad

Password support 4-8 digitals
Support the Anti-Peeping Virtual Password enter, Input the random passcode before or after the correct password.

Privacy Deadbolt locking function

After pressing the back locking key, the voice says, “the door is locked”. Now, ordinary users cannot open it, and only administrators can do so

After the voltage is lower than 4.8v, the lock will automatically alarm every time it is opened. After the alarm, the lock can be opened 200 times.

Pay Attention

Before you order, please make sure your door thickness is about 43 – 55mm.
(If your door is another thickness, please note in the order or tell us)

How to determine whether the lock fits your door or not?

(1) Measure door’s thickness.

(2) Measure the length of guide plate.

(3) Measure the width of the guide plate.

If you are not sure, please contact us and tell us the details of it directly!

Adjust its direction at will

China Package includes:

Front panel x 1
Rear panel x 1
Mortise lock x 1
Key chains (ic card) x 5
IC cards (ic card): x 5
Mechanical Key x 2
Screw Kit x 1

Package List Ship from Europe and Saudi Arabia

Front panel x 1
Rear panel x 1
Mortise lock x 1
Wristbands x 2
Key cards: x 5 (Radom color)
Mechanical Key x 2
Screw Kit x 1

Professional and responsible after-sales service

If you have any questions, please contact us, we will provide effective help

Item Specifics

Brand Name:

Catchface

Origin:

Mainland China

Ways To Unlock:

APP,Mechanical Keys,Card,WiFi,Password,Fingerprint

Material:

aluminium alloy

Model Number:

520TUYA

Certification:

Handle Direction:

Right Push

Smart home platform:

Tuya

Material:

Aluminium Alloy

Color:

Black

Unlock mode:

Fingerprint / Password / Smart card / Key

Fingerprint read:

FPC Sensor (Semiconductor Sensor)

Read time:

0.3seconds

Fingerprint User:

Card User:

Chip Type:

Dual Core Driver

Touch screen:

IML Material

Working power:

4 x AAA 1.5V batteries (not include)

Operating temperature:

-25 to 55 Centigrade

Password function:

support virtual password

Door thickness:

43 - 55mm

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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