We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 11.11, came 19.11. Disassembled, tested. Dry cleaning is not ideal, but 90% garbage from the floor collected. Changed the container, put it on the sink. On the floor laminate, the vacuum cleaner washes well, the napkin is not slightly wet, but straight decently so the floor wet. Of course it will not wash any sticky and greasy spots, but it will moisten, refresh and remove the dust quite qualitatively.
Incredibly fast delivery, 11.11 bought, 1.11 received. It's a record. The vacuum cleaner is excellent, the equipment is good, it cleans qualitatively. I recommend the product and the store. Thank you very much!
Very fast shipping! Ordered 11/11 and 18/11 arrived. Product is accurate. I will leave feedback of the robot progress in a while.
Excellent such Cal the description.
Long chose a vacuum cleaner in a private house and stopped on this option. I did not regret anything. The store delivered the goods 4 days before Tolyatti, straight to the door brought the courier. The vacuum cleaner cleans everything well, the camera is not fake, the dust collector with my 10 cats is quite enough. Five points definitely!!!
It came to Sochi in 4 days, brought a courier. 1 box was damaged but the main whole. When connected to the phone, carefully read the instructions there all in detail written (in English). Included station, power supply, 4 brushes, water tank and for garbage, additional filter, control panel, 2 cloth. About the work I can say that I did not expect, with 1 time the dust tank was full, dust and debris collected a lot, very satisfied with its work. From the phone you can control, with everything still not dismantled but the functions are enough. 11.11 took for 12.600 ₽.
Hello everyone! The vacuum cleaner came, very waited! Long and painfully chose and stopped on this model. the store is sociable, I recommend! Always answered, thank you! Vacuum cleaner is so black glossy handsome! There were little difficulties when registering in the application through the phone number, but then entered the electronics address and the code came immediately. in the kit there are two containers (for dry and wet cleaning), brushes, a spare cloth. in general, the quality is very good. The application is Russified, the vacuum cleaner itself speaks English. The instruction is understandable in pictures, also in English. feelings pleasant left the robot, the whole family followed him. worked and went home for 32%)) eats and I will invite him to wet cleaning! Good vacuum cleaner, I advise! Delivery to Orenburg Region Order of the week
Insanely happy! Sociable, answered questions. The order arrived very quickly. While used the robot only a couple of times. Connected quickly. Made the settings we need too fast and easy. The program on the iPhone on the Russian, the robot speaks English. Immediately made a plan of the room, so that you can specify zoned cleaning. Vacuum cleaner Super! I was worried that it would fall off the stairs, but it copes perfectly, the edges feel clearly. With wet cleaning, too, managed perfectly. Thanks to the store, he has the best price!
Super!! The brand is new, but in my opinion, functionally and technologically it is much better known. You can save the cleaning history, you can determine where the robot will clean and draw a virtual wall with one touch. I haven't seen any other robots that can.
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