SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The flashlight is good. My husband took it to work. Near, far light and flashing. In general, cool
Flashlight fire for this money-3 modes in the first mode with a fresh 1.5 volt battery eats about 750 ma and even the hedgehog clearly that this mode is better to use briefly. Well, the third strobe... where b... Without it... the body anodized the edges on the reflector are slightly sharp (cut off by any suitable tool) to the touch smooth...
Shines well. he used to like a friend. i had to take myself in the car just in case. powered by battery notes from battery also normally shines. delivery to transnistria just over a month. store recommend.
Quality is not bad. Illuminate a little is quite suitable. Delivery to kiev 3 weeks. I recommend the product and the store.
Good flashlight, aa finger battery, plus you can put battery. Do not like only the light tractor 6500 kelvin, blue, i love neutral for 4000 k. But i knew that's why i don't complain. Super, ok. Thank you radovtsu
Bluntly, fantastic flashlight. Small but powerful. Recommended
Delivery month to arch., without tracking. For this size shines well. Works in two modes, 1. constantly burns 2. flickers. Powered by aa battery, i put aa battery, works great. The assembly is solid, made of metal. Thank you store 5 *****
The goods came in 23 days, the packaging of the pup package, inside wrapped in the pup, but under another track number, the package just poured water, check the work did not work, the rust will or will not inform later.
Suede 11 leaf fall, otrimav 19 sadness. The price of 1 aa batteries. To add a compact, is the regulation of the beam.
Great flashlight. Compact, light, bright. Used previously similar, for 5 years, no complaints. From order to delivery to crimea 27 days. Came from latvia.