Product Details

About language/voice

Eight languages, you can switch at will. If you can’t switch, please contact customer service to get video tutorials. Currently, four products in eight languages are launched, all of which support TUYA, and get the highest quality at the lowest price. Welcome to buy

AISUO M2 TUYA WIFI Mobile Phone Remote Unlock Fingerprint Magnetic Card Password Key Temporary Password Smart Door Lock

About installation

Some accessories need to be modified in length according to the actual door thickness. If you have any questions, please contact our customer service in time.

Product Features:

1. Unlocking method: WiFi remote unlocking (no additional gateway required), fingerprint, password, magnetic card, mechanical key.
2. Tuya APP management, remote unlock + unlock record reminder + temporary password
3. Biological fingerprint recognition, quick unlocking.
4. Mobile phone unlock reminders to ensure the safety of family members.
5. A variety of mortise sizes, suitable for 99% of doors, easy to install.
6. Long battery life, with USB emergency power interface.
7. The size of the lock body is rich, which reduces the difficulty of installation.
8. Door opening/lock tongue direction: It can be modified according to the instruction manual in the package, or contact customer service for a video tutorial, and the modification can be completed in one minute
9. Normally open-door mode: After adjustment, the door can remain open after being opened and will not be automatically locked.
10. Eight popular languages/voices, switch at will, equipped with corresponding language instruction manual

Specifications

1. Fingerprint capacity: ≤50
2. Password capacity: ≤100
3. Magnetic card capacity: ≤100
4. Material: aluminum alloy
5. Color: black, bronze red
6. Size: 260*60*21mm
7. Unlock method: Tuya APP (default) + password + fingerprint + card + key
8. Support system: IOS7.0 or Android 4.4 and above
9. Battery life: 10,000 times normally open (12 months)
10. Power supply: DC6V, 4 alkaline batteries
11. Quiescent current: 45Ua
12. Dynamic current: <200Ma
13. Unlocking time: 0.2S≤
14. Waterproof grade: slightly waterproof, not suitable for any rainy environment
15. System language/voice: Portuguese/Russian/Spanish/English/Arabic/Indonesian/Thai/Vietnamese System voice can be turned off in door lock system）
16.WIFI frequency: 2.4GHZ, other frequencies need to switch connection
17.Installation standard door thickness: 30mm-50mm (below or exceed the standard, please contact customer service, it needs to be matched with extended screws and bearings)

TUYA Function Introduction

Remote unlock (no gateway required) + unlock reminder + temporary password

Mechanical Safety Functions

You only need to lift the handle to double-lock, and the rear panel can be locked with one key, which is more secure; normally open mode: only need to use the administrator user information (fingerprint/magnetic card/password) to unlock, enter 5+#, then The normally open mode can be maintained, and the normally open mode will be automatically closed after unlocking with the administrator information again.

Product Size

Larger size, tempered glass mirror design, more sensitive to use and more beautiful appearance

Use 4pcs AA 1.5V Battery

Please use the not rechargeable Alkaline battery; The AA battery is bigger than the AAA battery, it has longer Endurance capability, other model is use smaller AAA battery.
(Battery is not included in the package)

product content

Front panel*1
Rear panel*1
Optional lock body*1
Random magnetic card*2
Key*2
Hardware accessories package*1
Door buckle box*1
Hardware edge*1
Keyhole diagram*1
Instruction manual in eight languages (TUYA)*1

About size

Please measure the length and width of the door lock edge strip according to the picture. If it is a standard size, it can be directly replaced and installed. If the size is between long and short, you can choose a longer size for cover installation. If the maximum size is exceeded, please contact customer service. Handle orientation and bolt orientation can be adjusted. If necessary, you can contact customer service to get the video. Except for the lock body of 10 standard sizes, other sizes of lock body need to pay extra shipping fee + lock body fee, thank you

About special lock body

If you need a special size lock body, please check, and compare the actual lock body size, then contact our customer service, this kind of lock body is heavier and more expensive than the original lock body, and additional transportation costs are required If only in the order remarks, but do not pay extra, then we will send the product size selected in the order by default, thank you

Product physical picture

Item Specifics

Brand Name:

AISUO

Origin:

CN(Origin)

Material:

aluminium alloy

Model Number:

Handle Direction:

Right Push

Smart home platform:

Other

Smart home platform:

Tuya

Certification:

RoHS

Color:

Black Red Bronze

Size:

35*16*13

Weight:

1.96kg

Origin:

Guangdong, China

Unlocking method:

APP Fingerprint Passcode Magnetic Card and mechanical key

Smart door locks:

office Home Security door Hotel

Power Source:

Battery, usb

Relative Humidity:

20%-93%

handle direction:

Free adjustment

lock body direction:

Free adjustment

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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