SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good. There are some small imperfections on the metal part, but only visible upclose
A good, quality belt at first glance. The time will pass if che breaks or get warm i will write off. I hope not. Thank you store!!
The parcel came quickly, the belt is excellent. The skin is soft. Thank you to the store for the gift, put the bracelet.
Came for 12 days in the sverdlovsk region. The product is satisfied, the belt is leather, of good quality. The store put a small gift, thank you. I liked my son, i'll order my husband. Seller recommend.
Excellent quality/price. Product and store recommended. Fine trim buckle, holes, and thickness of the leather.
Very neatly packed. Quality is good. Thank you.
The goods came quickly, less than a month. The quality of the goods in the opinion is good, but it is doubtful that the genuine leather. The store is responsive, sent the goods quickly. The length of the belt is 125 cm, and i ordered 115 cm. Thanks to the seller. See how much прослужит.
Fast shipping 11 days, thank you store. The belt is very beautiful and luxurious! I’m happy with it. Thank you for the gift and also the velvet pouch.
Delivery month. Track all the way. Packed everything was fine. The belt looks stylish on jeans. Quality is good, dressing and processing is excellent. The plaque is heavy and beautiful. Thank you
Wonderful product. Highly satisfied. Soft leather belt. Great quality. The bag it was packed in is also nice. The store sent a couple of gifts also. Bought it once more for a friend. Highly recommended product.