SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is difficult to describe my delight from the quality of delivery of goods and service in general! It is chic in quality binoculars, very easy and convenient to make adjustment of sharpness at different range-the wheel moves gently and conveniently. It is light and compact and conveniently spread parts under different distance between the eyes. On the part that moves to the eyes silicone or soft rubber edge and will not press, there is a rope for ease of use. On the side of the outer lenses inside the binoculars is lubricated for a soft sliding lens for focusing, but not the lens itself, but if you wipe this lens-you must get dirty in this lubricant and get dirty lenses, therefore, the second lens is better not to get dirty. Included for this comfortable case. Also included are 2 cloth for lenses and several gifts. Packed in a film, a doll, a box and another attempt and a box! Here is such a matryoshka :) in general, the store is very cool and attentive to everything :) i'm terribly happy!
Delivery about a month. Packed very well. Increases. Children are happy.
I got quite quickly, which can not but rejoice. A little smells of plastic and rubber, but i think the smell will fade. Everything is fine, there are no complaints) thanks to the store very much :)
Took for the theater, from the bellestory increases well. Small-convenient. Curled with a wheel and moved. There is a smell-can fade.
my package came super crumpled and I had a broken piece but it was nothing special! probably not the store's fault. I fixed it with super glue and it's good to go! the binoculars are amazing! I love them! they came with a whistle! despite the package problem, everything else was great.
Fast shipping. Good packing. Today i'll check at the concert.
Binoculars are clear, checked everything is visible very well, then i will add pictures, the description of the exact in bryansk arrived in 11 days, the store is generally very cool, for which he many thanks, such a fast delivery i have not seen yet, with pleasure i will order from this seller the goods i need.
The order arrived 21 days before the urals. the track was tracked perfectly all the way. Binoculars came in excellent condition. packed in a box-pupyrka-branded box-case. A quality thing-the rubberized body does not slip. Optics for such money is just super. Increases perfectly. the adjustment is smooth without any backlash and does not hang out-sits in the hands as branded. Correction of the right lens is also smoothly and gently adjustable. I ordered the third time from this store. As a gift, the seller put three items-1. Magnifier card 2. whistle 3. another napkin. Thank you very much for the promptness, quality and gifts!!! To say that i recommend-not to say anything-i just know what kind of quality and service you will pay many times more in another place!
I assumed he was small, but not that small. The first time i encounter binoculars, before that i saw them only on tv. Tell me, in all binoculars, optics ride oil? I just inexperienced myself into it, rubbing those lenses that you do not need to look at. Another main two rags put, like for both. Large lenses do not wipe-only fall asleep. Well, besides that, it's all right. Packed all well, the device itself is durable, clamshell made of metal. Would be more-the prices would not be.
Thank you store! Packed perfectly, fast delivery to samara together with weekends of 10 days. The child is very happy! Thank you!!