SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
got the watch on before time. good
Watches of the highest quality, almost switzerland) in a word. Beautiful and reliable packaging, and fast delivery in russia-2 weeks. Let's see how they will work, thank you, the store of success and prosperity
Delivery in 9 days. The clock looks great. I'll sweat, i'll write it exactly.
Externally, the quality of performance is simply excellent, the level of much more expensive hours, the quality of the mechanism will show the time. Perfectly the watch is packed, on the pillow, in a beautiful box. With a slightly wrinkled outer package, inner, main, remained without damage. Delivery speed is impressive. 12 days. Here the role played by the fact that through singapore, and this is always fast, plus the post of russia pleased, more than ever. For three days from the issue of customs in the moscow region, through krasnodar and to the branch of issue. As a result, the gift just managed to the new year. Happy as an elephant.
very nice watch . recommended to store .
Very nice watches & very good quality... Really I'm happy with it i recommended for every one who want to buy this watches... Many thanks to the store. @nasser_alharrasi
Cool watches, look expensive, product quality at altitude, i recommend the store, chic watches!
Great watch, looks awesome. Feels really premium, the complications in this watch are only available in Swiss watches that cost at least $50,000 otherwise. Its just a blockbuster deal that Binger is able to provide such a great watch at this knock down prices. And to anyone who would criticize this watch, I would say don't be fuzzy about something you get for free.. Because that's what the price of this product is like. Its just two days I've used this watch, so cant comment on durability. But I wont be bothered much about it either for the price I paid.
Great watch! Correspond to the description on the site. They look much better than in the photo. Excellent quality. I recommend this store!
The watch liked good but the strap was damaged! If you can send a spare Thank you