SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect product! Fastest jonaki shipment that I ever had! It took 10 days to arrive.
Am glad with the your product, and was delivered at the exact day of your prediction!!! Thank Will definitely buy you more clothing!
The price of this product exceeds expectations, had some disagreements with the store but seller went to the meeting, it is reputable, jacket very good water repellent, recommend to buy
7 stars for store - it was shipped fast, is a good quality waterproof nylon .. no loose threads, the material is not shiny or noisy - very comfortable and a great fit ( I am 175 cm 72 k - large fits perfect ) It has a large hood ( zips in collar ) that you can wear a hat under and a wide collar it has double 2-way front zipper with neck guard the wrist has a hook and loop closure 2 big front zippered pockets - 1 small zip pocket on left forearm - 2 zip pockets on both sleeves under patch area - 2 zip vents under arms for ventilation - 1 pass-thru back butt pocket with 2 zips ( vent ) bottom of jacket is shock cord adjustable elbows have double material this is the perfect three season rainy weather jacket - it's waterproof, affordable, and looks cool I should have bought two for this price thank you seller
Thank you! To me found XXXL. Thanks for Fast shipping.
Very much! Size L sat in time for the growth of 180, Weight 65! sleeves "butt", on a height less than l take makes no sense. water repellent, but not much. seams Are normal, sometimes multiple firmware for gain, however crawling in her advice. for military tactically games suitable. put 5 stars, this is the best store from China for my 3 year regular purchases on JONAKI, very sociable, helped me find Size, but I took the size smaller, in a risk-a little more and would be short sleeves. so advice seller better use, he knows best) Sent The seller fast, epaket shipping Moscow region for 6 days! repeat-after 6 days package was in my mail! all good)
excellent material, very show same, fabric excellent quality
pittance these i could find best! only have 3 cm... so only 5 and 5 and it would be bigger
in per pair дошло бельгию weeks. quality is good. looks beautiful. all normal, thanks to store.
Product as described. Good material quality. Jacket is on the heavier side. Neck is wide. Multiple pockets are amazing. Wished there was an inside pocket. Ordered on 28th March and delivered on 4th May.