SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It seems normal-from the package the belt has a chemical smell. I can not firmly say that this skin-time will show.
Second time i ask. Excellent shop, excellent product. I'll keep up with the tienda.
Excellent product 100% genuine leather, good finish and quality, arrived in china-mexico time and well packaged. Seller recommended.
Seller sent fast, photo accurate, quality good + small gift from store. Seller recommend.
Really good and quality belt. Packed with dignity. The material matches. Color too.
Good belt. My husband likes it. Thank you!
Fast shipping. Belt in appearance quality. Not oak, soft, freely bends. I think it will not crack and will not break. In general, i recommend. The store put a gift, for which a special thank you!
They are so beautiful and noble. chic and elegant. thank you. i bet 555
95 cm at 42-44 female size, at 46 only on the first hole fastens.
First it was the fastest delivery with ali, for all my purchases since 2011! The attitude of the store is very attentive, asked if everything is good, whether there are questions, etc. Also i threw a couple of small things in the order-a rope with a amulet for a girl and a bracelet-cut nka. True bracelet made of rope is so short that even on the thin hand of the murray spouse did not have enough length for the tie)) but it does not bother me at all, the main strap on the first whip is very high quality, differences in the description did not find or have not yet noticed. What is the quality, will show time and if that, then i will add a tip, but! I am sure that everything will be all right :)