SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The briefcase fully corresponds to the description, many compartments, pockets, lines are even, the quality is factory, the belt on the front side of the skin is with the inner-polyester, so as not to be rubbed when worn on the shoulder. I took it as a gift, to a student. I liked it very much. The size is compact rather, but for a student-norm. The store is well done, sending instant, taking into account coupons and discounts the price was 2649 rubles. I'm delighted, in moscow for such money not to buy unequivocally. My top recommendations... Seller thanks and success in business!!!!
The bag is excellent! Shipping fast! Thank you!!!!
Great bag! Genuine leather. Leather dressing on the bag itself is excellent, the lines are even, the lining, snakes and fasteners are all normal. Slightly uneven sewn from pieces of leather shoulder strap, but does not rush into the eyes. The bag needs to be ventilated, strongly smells of chemistry, like the salon of the chinese car (who went to the new chinese will understand))). Delivery month, courier to the apartment. The parcel was tracked. Seller and bag recommend.
Excellent
I recommend the product. Took 11.11.2018 for 2838 rubles., its money is, very roomy. I already wear how much will we see. Look natural leather and handles are also made of leather, which is rare for china!
Delivery was 10 days from moscow to novosibirsk academgorodok. The plans were to deliver on november 12, but on this day did not have time and brought to the next. The bag is packed in a duster film and a bag, inside stuffed with paper. All intact, no dents, the smell is normal, not chemical. The laptop is hardly in such a portfolio can be worn, if only thin and light, but for papers, diary, purse, documents space is enough. In general, a traveling briefcase! The color is normal. Leatherette (i'm not a specialist, but it's hardly a skin), but it looks great. All good day!
Leather bag is very cool does not smell recommend
Delivered by courier, from moscow, leather, quality is good