SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
доставка в мос обл ровно месяц заняла. упакованы хорошо. наушники в комплекте. всё работает. ремешок на руке очень приятный. рекомендую.
The watch is excellent, I really like it. Delivered quickly, connected to the application. I bought at a discount on sale for 657r.
Everything is clear. I really liked it)) there is a speaker. for this price, the fire)))
A good watch or bracelet, I do not understand what the difference is. My first divise of this profile. Dials in the application for every taste. All I wanted in the watch is. Protective glass in the kit is superfluous, the film would be better. Vibration is more heard than you feel. Speaker works. In a metal bracelet there is no less adjustment than the brachlet section, I either hang out or tugovato. Notifications come as system alerts without binding to the application. On the body of the button, spinning without any sense. I am happy with the purchase, especially for 1.5 K.
The watch looks cool. After a month of work I will complement.
Excellent. For such a sum it's just a gift) also headphones, as a bonus put! Best recommendations. Delivery 3 weeks.
It's okay. There are both headphones and protective glass. Thank you store. After a few days of use, I will add a review
Thank you store. Delivery is fast. packing is reliable. the watch is heavy in classic style. The strap on the man's Russian hand is too small. Battery full. The screen is bright. its money is worth
The case is flimsy. About 4 gigabytes-not in the application, neither in the clock of their own memory any notification. Download apps and music do not offer. Externally normal. Meth. Bracelet fire
Depois de 45 dias chegou (culpa dos correios) testar ele ainda. muito bonito
Everything has come, externally everything is fine! I'll look at how to use, I'll add a review later!
Wonderful product, at an affordable price. The cinsiglio though it is all in English but and simple and intuitive.
The clock came twice as fast as the deadline! Perfectly work, it ends with both Android and iPhone! All functions work! Translation of the Russian language curve whim, but not critical! Included headphones, a protective glass that immediately glued! And charging magnetic! Hours charge was 80%! I will test further!
За свою цену хорошие часы. Экран отличный, но вот русский язык в них ужасен
Всё хорошо, товар ришол, хорошо упакованый в коробочке, в нагрузку к часам наушники+защитное стекло+магнитная зарядка. Товар пришол в течении 20 дней , от назначенного срока на 5 дней раньше.
I am very satisfied with the watch. All measurements are quite reasonable and give fine information about blood pressure, heart rate, oxygen saturation, etc. Setting is going very easy and the app also works great. Highly recommended.
It is an incredible article and very well defined I recommend
Worth buying. I'm use to prove the efficiency.
Everything came, it works. The watch is fully charged. Connected quickly. Instruction only in Chinese and English. After downloading the program, everything becomes clear.