SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Age model down jacket,, choose the weight claimed 1600, does not match the parcel arrived 1400! плашевочка so-so, sprinkled from пулевизатора once wet, well not through! sewn good sintepuh enough, all wrinkled managed Skoch roll to roll, barely unpacked. XL. Our 48 size. Pleases Me only price. Shipping from Moscow one week to the door. Thank You.
Chic jacket, quality on top, Height 170 above the knee, I am very happy, thank you
Excellent down coat. Beautiful, warm, well-cut. OG 104 sat comfortably (shirt + slim sweater), but with no reserve. Pockets above than desirable, at just below the elbow. Down Coat definitely recommend, but who wants a thick sweater, better to take a large margin.
Jacket, ordered my mother, she loved it. Goods come quickly, Recommend and jacket and store)
Labai greitai pristatyta IR kokybe likau patenkinta
Down Coat very much. Height 173 cm below the knee, warm, comfortable wide zipper, Open Bottom, deep pockets. Our Ivanovo most winter, wear a thin jacket, never purged, walking the stroller for several hours. IN general, I am very happy.
Спасибо продавцу! Отличная куртка! Рост 160, ОГ 107, ОБ 103; ОТ 82; объем руки вверху (плечо) 33см. на российский 48-50. куртка села идеально, комфортно. у кого грудь и бедра больше объем, кто планирует поддевать толстый свитер, то лучше брать на размер больше (3xl), так как село почти впритык. сантиметра 2 свободы. как по мне сшито. Да, ещё, у кого полные руки вверху (у меня 33 см обхват), почти впритык, т. е ещё бы чуть полнее руки и возможно был бы дискомфорт. мои параметры крайние для 2XL, больше это уже либо в облипку, либо не влезете в куртку. длина до колена. Выбирала по размерной сетке: мои параметры +10см, кому с теплым свитером прибавляйте +12-14 см к своим размерам. с продавцом не общалась, не было необходимости! До Москвы дошло очень быстро . карманы на рост 160 см удобно, хотя можно было бы и ниже, но не напрягает! спасибо большое продавцу! качество отменное! процветания магазину!
Echo all positive reviews))) AND me very much down jacket))) the Factory is very warm in the winter Ural)) and quality. XXXL fit for 48 size, hip 110 cm. contact the store, consulted with him on the size. thank You!!! Shipping SDEK to door)))
Order, a little heavy. but still good. fits perfectly. deep pockets, a little high, but do not worry, all time hands in your pockets hold won't. but no phone, no keys just fall out. excellent, even slimmer.
Very decent winter jacket, we are twice as expensive, found no flaws, 100-72-100, Height 172, size 48 fit size XXL, one size larger would be great