SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
3 gode lygter til en god pris helt OK.
In arkh. obl. It was a month. Packed well. The battery took separately-3,7 v 2000 mah. in the adapter the battery dangles like shit in the hole, but with a tightly screwed lid does not move and the contact is not lost. Today i will charge completely, put on the bike and later sign off for operation. All good discounts and honest stores.))) Ps-shines zbs, but at the maximum zoom the spot turns into a light-shadow figure of the led.)
A class flashlight, ale potritno thicker packing the goods, oskilki one detail of a bull poshkodgen.
I bought 12000 lumens for a child on a great. it shines perfectly!
The goods are excellent packed perfectly to tyumen came in 25 days i advise everyone this store
Came quickly. Works. To compare with other diodes, unfortunately, i can not. But it shines well.
Good flashlight. Shines brightly. Scalable. On the last two photos is a small and large spot. Complete set. Charging charges. My husband is happy. For how long it shines is still unclear.
The lantern is not bad, but i think that the price is too high, the quality is excellent, it shines decently. But the price i think in 500 rubles just right! I put 5 stars because the store sold what i see and my choice was to buy or not. Included battery 18650 is very light, so it is better to order without it and buy separately in a verified place!
Came lanterns to the krasnodar territory for a month packaging is good. The photo shows that the l2 shines more brightly and in size they differ l2 longer than t6 by 3 by 4mm. I recommend the store i will order more
The package came from Turkey. The product is ok. I ordered to have a flashlight through the house if needed. I do not know if the LED is L2 or something else or if it lights up as long as the manufacturer says. I did a house test in the dark. For now I'm happy with the money I gave on the flashlight. However, it is a little incisive to me, namely: when you light it, it enters a way of illumination, another kind of enlightenment comes to light. If you want to reach maximum intensity you have to go through all five lighting modes. In my opinion it was simpler if each mode of illumination was lit by one button. The socket charger does not understand its features.