Product Details

Product introduction

You still have doubts before purchasing and want to get familiar with the functions in advance. You can ask us to get the product manual in advance and video.
1. About language/voice, you can switch at will. 14 languages to switch freely.
(If you can’t switch, please contact customer service to get video tutorials.)
2. Support for video and voice calls:
When a visitor presses the doorbell, your phone will receive a visit reminder, and you can answer voice and video calls with the other person.
3. Multiple locking methods:
3D facial recognition unlocking/remote unlocking/fingerprint unlocking/password unlocking/card swiping unlocking/mechanical key unlocking.
4. 3D facial recognition:
Using the latest facial recognition technology, When you walk to the door, the Smart lock will automatically sense, automatically recognize the face and unlock.

Enter the shortcut key in initialization mode 888#, and press the 3XXX# sign to confirm.

Visual Intercom 3D Face Recognition Digital Smart Door Lock with Tuya Wifi Home Waterproof Fingerprint Code Multilingual Voice

Tuya Wifi 3D Face Recognition Fingerprint Smart Digital Door Lock Video Intercom Built-in Doorbell Screen with Password Key Card

Support for video and voice calls: When a visitor presses the doorbell, your phone will receive a visit reminder, and you can answer voice and video calls with the other person.

Multiple unlocking methods:3D facial recognition unlocking, app remote unlocking, fingerprint unlocking, password unlocking, card swiping unlocking, mechanical key unlocking, there is always a suitable option for you and your family.

3D facial recognition unlocking: Brush your face and enter the door, walk to the front of the door, and automatic identification and unlocking.

Remote unlocking: When a visitor presses the doorbell, the indoor high-definition large screen will light up and display the outdoor situation. At the same time, the T phone TUYA APP will receive a visitor unlocking request prompt, and you can remotely unlock through WIFI on your phone.

Temporary password:When your relatives or friends visit and you are not at home, you can send a temporary password to the guest through your phone, and you can also set the number of times to unlock.

Excellent radar sensing system with long sensing distance and wide range

Biometric fingerprint unlocking, true security unlocking

Swipe card to unlock, convenient for the elderly and children to unlock

Anti peeping password unlocking, when there is someone next to you, you can enter incorrect and garbled code before, after or after the correct password, making it impossible for others to remember your password.

Security alarm:When someone tries to forcefully open the door lock, the door lock will snap and alarm, pressing the wrong button 5 times will prompt the alarm, and the low battery alarm will sound.

The outer panel of the product consists of 3D camera,2 million high-definition cameras,display screen,Keypad,Card swiping area,Lock key,Doorbell,Fingerprint recognition area,LOGO Breathing Light,Mechanical key and Emergency power interface.
The inner panel of the product consists of Battery box,Cat’s eye display screen,Keypad,close and lock,unblanking,Open the handle quickly,Emergency knob,Safety knob and Screw plug.

Multiple specifications of lock bodies:Please contact customer service if you have different needs.

Package Includes

Front panel*1
Rear panel*1
Built-in lithium battery*1:or *2 (Optional Additional purchases) Backup battery,One piece can be installed and used,and the other can be removed for charging
Hardware accessories package*1
Lock body*1
Door frame edge*1
Lock cylinder*1
Lock cylinder accessories package*1
Mechanical key*2
Data cable*1
Magnetic card*2 (Random style,Some countries can send more cards free of charge, you can consult with our customer service)
English manual*1

Item Specifics

Brand Name:

YOHEEN

Origin:

Mainland China

Ways To Unlock:

Face Recognition

Ways To Unlock:

APP

Ways To Unlock:

Mechanical Keys

Ways To Unlock:

Card

Ways To Unlock:

WIFI

Ways To Unlock:

Password

Ways To Unlock:

FINGERPRINT

Material:

aluminium alloy

Model Number:

X5-Pro

Power Supply:

Built-in Rechargeable Battery

Suitable Door Type:

Steel Door

Suitable Door Type:

Wooden Door

Suitable Door Type:

Glass Door

Suitable Door Type:

Brass Door

Suitable Door Type:

Stainless Stell Door

Suitable Door Type:

Other

Connectivity:

WIFI

Suitable for Mortise:

6068

Special Features:

Built-in Doorbell

Special Features:

Built-in Camera

Special Features:

Bulit-in Peephole

Special Features:

Bulit-in Screen

Special Features:

Two-way Audio

Special Features:

Builted-in Gateway

Certification:

FCC

Certification:

RoHS

Doorknob Funcition:

Biometric

Doorknob Funcition:

Key & Keypad

Finish Type:

Polished

Handle Direction:

Direction Reversible

Protection Level:

IP66

Smart home platform:

Tuya

Included Components:

C-level lock cylinder, mechanical key, installation accessories, recha

Fit Door Thickness:

35-120

Choice:

yes

semi_Choice:

yes

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jonaki.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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