SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in 5 days! Bag as in the picture! Everything is fine!
Thank you! Quickly, the quality is excellent! Excellent sales to you and success in work!
The bag quality at first glance completely suits. There are no comments on tailoring, etc. Looks very good. Gift in the form of a pen did not put (..... Delivery from russia on the route moscow-nizhnevartovsk iml sent 11.02.19 and after calls within 3 days to technical support to the destination arrived 27.02.19 for this shoot star although more. In general, delivery is bad. Sparrow on foot would bring faster)
0 personal bag! Packed in pouches, two bags and a messenger bag. A little heavy, but this skin is natural, soft, there is no smell of sharp. Everything is stitched qualitatively, zippers work without complaints. The store is sociable. The bag pleases the eye and soul! I recommend!
All is well, one moment confuses, will there be dents in the process of socks...
The bag is leather, quite large and very roomy. Delivery is almost a month.
Delivery by courier-four days. Bag super. Your money is worth it. Similar in russia have a price many times higher. There are only two drawbacks:-even an empty heavy,-the shoulder strap is not quite balanced with the bag. But this is not essential before the quality of manufacture and convenience.
The bag came quite quickly (3-4 days). The skin is real, there is a mild specific smell, which in the process is weathered. The bag is made of pieces of leather slightly different in tone, but it looks even more interesting and does not catch the eye. Quality stitching and accessories-good! There is not enough organizer in the front compartments. Shoulder strap, when wearing, have to periodically shorten, because. Stretched. In general, i liked the bag because of the quality and extraordinary. Money fully justifies!
Glitter! Chic bag, excellent quality and thanks to the store for a small gift!