SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jonaki (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parque perfeito, em tamanho, aparência elegante
Entrega rápida. Suave e agradável. Escolhidos tamanho encaixa 185 cm de altura, 85 kg de peso. As mangas são muito tempo! (Que foi a principal dúvida) a Qualidade é ótima. Bom para o outono e inverno quente, parece à prova d' água-precisam ser verificados
Altura 180 peso 80-4 XL no momento.
É rápido da cidade de Astracã para 10 dias vêm em tamanho tecido muito bom toque de luz quente para pensar- 5 vai ser quente Mas para pedir um tamanho maior para vestir camisola
Jaqueta chegou rapidamente, após 2 semanas. Meu marido pediu, muito feliz. Para o casaco. Mas não no inverno, para um máximo de 5. Forro como pele de carneiro. Não havia nenhum cheiro, não se destacam. Não se comunicam com ele. Faixa a faixa. Ordenou a mesa. O crescimento de 170 e peso 62 l ordenou. Se encaixam perfeitamente.
Jaqueta legal, filho ponra M tomou o nosso 42, pescoço embora nu jaqueta leve, a-15 sobre, chegou a Псковщины tonkovat para 13 dias
Grande Parque, muito fino, mas quente, pele dentro, costuras planas, sem cheiro. Tempo de Serviço, 1.5 de um mês, a pista. Altura 170, peso 60 correu bem, temos o estoque para blusas quentes
Jaqueta excelente em tamanho, luz no peso, mas muito quente. Para SF veio para 10 dias!
Excelente jaqueta. Qualidade no topo. Tudo bom, puro costurado, sem discussão. Nenhum cheiro. Forro macio, mas só é adequado para o outono. Tamanho XL Russo M bunda. Camisola mais desgaste. Mas o Ombro e comprimento da manga no lugar. UM modelo é estreito. Recomendar.
Excelente produto lugar esperado